What is the purpose of the Network Operation Center (NOC)?
A NOC Network is designed to help companies manage and monitor their network systems without having to do everything manually. Companies have configured their NOCs to monitor everything that happens in their network and it is imperative that they can provide the correct information when necessary so that everything works properly.
ExterNetworks works with qualified professionals to ensure that the NOC Networks works and is properly monitored at all times. It helps to give peace of mind to the companies that use them, and they know that everything is controlled by them. Below are some of the different aspects of the networks that a NOC should help monitor companies.
What Are Network operations? Best Practices?
Network operations refer to activities carried out by internal network personnel or by third parties on which companies and service providers depend to monitor, manage and respond to alerts about the availability and performance of their network. Personnel with the primary responsibility for network operations are often referred to as network operations analysts or network operations engineers.
A network operations center often referred to as NOC Network, a central location where your devices can monitor & manage the network, servers, databases, firewalls, devices and related external services. This infrastructure environment can be local and / or with a cloud-based provider.
Some Key Network Operation Activities are:
- Network Monitoring
- Reaction to incidents
- Communication management (e-mail, voice, and video)
- Performance, quality, and optimization of reports.
- Installation of software/firmware, troubleshooting, and updating of network elements.
- Patch Management
- Backup and storage
- Firewall Management
- Intrusion Prevention System (IPS) and other security tools for deployment and monitoring in collaboration with Security Operations
- Threat analysis and explosion radio analysis in collaboration with security operations
Challenges Facing Network Operations
Due to the complexity of current networks and services, especially with regard to the introduction of cloud-based infrastructure and SaaS applications, the network operators face many challenges that are not only associated with a thorough knowledge of the key aspects of the technology itself but also optimized communication access between all participants.
Key networking challenges include:
- Lack of cooperation/coordination between the teams.
- Because of the rapid change in the cloud and the dynamic orchestration of resources, documentation to solve problems is usually not up to date
- Solving problems takes a long time because it often correlates data across multiple devices and toolsets, and requires manual processes to obtain reliable diagnostics
- Many different tools from different vendors in use that may require staff to work with multiple technologies, simple utilities, and Command-Line Interfaces (CLIs).
- Problems arise and disappear when all the information needed to solve the problem has been collected
Network Operations Best Practices
Well-managed network operations teams use a variety of proven and proven best practices. These include:
- Monitoring different types of systems information and networks, including communications circuits, cloud resources, LAN / WAN systems, routers, switches, firewalls, & VoIP delivery systems.
- Quick response to all incidents, interruptions and performance issues.
- Categorization of problems after scaling to the appropriate technical teams.
- Identify, identify, and prioritize incidents according to the business requirements, organization policies, and operational impact of the customer.
- Collect and review performance reports for different systems and report performance trends to senior technicians to help them predict future problems or disruptions.
- Document all actions in accordance with the company’s standard policies and procedures.
- Notify customers and third parties about issues, interruptions, and repair status.
- Work with internal, external technical & service teams to create and update knowledge base articles.
- Perform basic system and operational testing (patch installation, network connectivity test, script execution, etc.).
- Support for multiple technical teams in 24×7 operating environments with high availability requirements. Different shift schedules may include a day or night hours.
With this list of best practices, today’s employees focus on network performance rather than application availability. However, the availability and performance of applications are critical to driving the business goals of companies and service providers. Changing applications to the cloud will be the main driver for network operations, and will allow more time for application availability and performance in the future. In particular, network operations teams must ensure that internal and external networks and services do not affect the availability of the application, but accelerate their deployment.
Network Intelligence technology addresses many of the challenges associated with finding the best networking practices. To ensure optimal performance of the network and applications, the network operations teams need a detailed and accurate view of the network route, as well as routing and application layer data. For more information about how Network Intelligence can help network operations perform their tasks, visit the Network Intelligence site.